Welcome, collectors and strategists. At Atomicempire Outlet, we understand that every card, comic, and accessory in your collection matters. Just as we sleeve your valuable Card Singles with tournament-grade care, we approach your satisfaction with the same precision. This policy outlines our process for returns and exchanges—think of it as the rulebook for ensuring your complete satisfaction with every purchase.
🛡️ Our Promise to You
We stand behind the condition and quality of every item we curate. If your item arrives damaged, is incorrect, or doesn’t meet the described condition (Near Mint, Lightly Played, etc.), we’ll make it right. Our team of fellow collectors will work with you to resolve any issue efficiently.
1. The Basics: Timeframe & Condition
To be eligible for a return or exchange, your item must meet the following criteria:
- Time Window: You must initiate a return request within 15 days of receiving your shipment.
- Item Condition: The item must be in its original, unplayed, and unaltered condition, with all original packaging, sleeves, and accessories included. For Card Singles, this means the exact condition as shipped (e.g., the specified grading).
- Proof of Purchase: Your order number or receipt is required.
2. The Return & Exchange Process: A Step-by-Step Guide
Follow these steps like a winning combo to process your return or exchange:
Email our support team at [email protected] within the 15-day window. Use the subject line: “Return Request: Order #[Your Order Number]”. Please include the details outlined in the template below.
Within 1-2 business days, our team will review your request and email you a Return Merchandise Authorization (RMA) number and specific return shipping instructions. Do not ship items back without an RMA number.
Securely package the item(s) using protective sleeves and rigid packaging (treat it like you would a valuable card in your own collection!). Include a copy of your RMA email inside the package. Ship to the address provided in your instructions.
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or damaged item). We recommend using a trackable shipping service.
Once we receive and inspect your return (typically within 5 business days of receipt), we will notify you via email about the status of your refund or exchange.
3. Return Request Email Template
To help you structure your request clearly, please use or adapt the following template when contacting us:
4. Refunds: Timing & Method
Once your return is approved, here’s what happens next:
- Processing Time: Refunds are processed within 5-7 business days after we approve the return.
- Refund Method: Your refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Notification: You will receive an email confirmation once the refund has been issued. The time it takes for the refund to appear in your account depends on your bank or payment provider’s policies (typically 3-10 additional business days).
- Exchanges: For exchanges, we will ship the replacement item as soon as the return is approved. Shipping times will follow our standard policy (Standard or Free Shipping).
5. Items That Cannot Be Returned or Exchanged
To protect the integrity of the collectibles market and our community, certain items are final sale. Based on our product categories and the nature of collectibles, the following cannot be returned unless they arrive demonstrably damaged or incorrect:
⚠️ Final Sale Items
- Opened or Used Products: Any Card Singles that have been removed from their original shipping sleeve or played with.
- Opened Sealed Product: Any opened booster packs, sealed boxes, or starter decks from CCGs or Collectible Card Games.
- Personalized or Altered Items: Any comics, cards, or accessories that have been altered, signed (unless sold as such), or personalized after purchase.
- Digital Items or Codes: Any redeemed digital content or software codes.
- Clearance or “As-Is” Items: Any items specifically marked as final sale.
This policy is designed to ensure fairness for all collectors in our community.
6. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund. Please include photos of the damaged item and its packaging in your email.
Contact the Command Center
Questions about your return? Our team of fellow collectors is here to help you strategize a solution.
Email: [email protected]
Postal Address for Returns (By Authorization Only):
Atomicempire Outlet
Attn: Returns – RMA #[Number Provided]
310 West Trinity Lane
Nashville, TN 37207
USA
Website: atomicempireshop.com